WASHINGTON, Oct 19 (KUNA) — The US Transportation Department on Tuesday announced new executive actions for the US airline industry to foster “more competition that helps consumers, workers and entrepreneurs.”
“Together, the actions announced today will help consumers know how airlines are performing, make sure consumers don’t have to pay for services they don’t receive, and help consumers find the best flight options,” said the announcement released by the White House.
One action requires airlines to refund baggage fees when a passenger’s luggage is substantially delayed.
Another offers final rules that provide consumers “more information and prohibit airlines from cherry-picking data about their performance,” the announcement said.
The rules also prohibit undisclosed bias by airlines and online ticket agents; protect travelers with disabilities; and provide consumers a clearer picture of baggage delivery, it said.
In addition to these final rules, the Transportation Department is conducting a separate rule-making to explore protecting consumers from surprise fees, the statement said.
The department is also releasing a “Request for Information” on whether airlines unfairly restrict access to schedule and fare information, it said. (end)
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