Chipotle’s food safety woes are not over.
The chain confirmed Tuesday that several customers who ate at a Chipotle Mexican Grill in Sterling, Virginia, reported symptoms of norovirus after eating at the chain.
So far eight cases between July 14 and July 17 were reported to iwaspoisoned.com, a website that allows users to report when they get sick after eating at a restaurant. Business Insider was alerted to the issues at the restaurant by the site, and then published a story. Customers reported symptoms such as vomiting, severe stomach pains, diarrhea, dehydration and, in some cases, hospitalization.
Jim Marsden, Chipotle’s executive director of food safety, said that the company has notified local health department officials of the incident.
“Norovirus does not come from our food supply, and it is safe to eat at Chipotle. We plan to reopen the restaurant today,” he said in a statement. “We take every report of illness seriously. In accordance with our established protocols, our team is working to ensure the safety of our customers and employees, including voluntarily closing the restaurant yesterday to conduct a complete sanitization.”
The company’s shares plummeted more than 5 percent after reports of the incident surfaced.
It has been two years since a string of food safety incidents battered sales and scared away diners. While the beleaguered burrito chain has returned to profitability and its same-store sales have begun trending in a positive direction, its successes have been overshadowed by a data breach, overtime pay lawsuits, drug charges being brought against a senior manager and, now, another an outbreak of illness.
“This is the last thing Chipotle needs,” Neil Saunders, managing director of GlobalData, told CNBC. “Even if it is an isolated incident, it brings back memories of previous food scares and has the potential to damage the brand. Chipotle has worked hard to overcome previous issues, but it is still in recovery mode and this could be a very unhelpful setback. Fairly or unfairly, this is just the latest in a long line of ‘issues’ which give the impression that Chipotle is a poorly run and managed brand.”